Terms and Conditions

1. Scope and Contractual Basis

Welcome to CoachElitePath! These Terms and Conditions govern the legal relationship between our business coaching and leadership development services company and our coaching clients. They are an essential part of every service contract and apply to all types of coaching, organizational development, and leadership training services that we offer for clients in Singapore.

2. Coaching Relationship and Service Agreement

2.1. Contract Formation – A coaching relationship is established through the explicit acceptance of a service request by CoachElitePath. An initial inquiry or consultation does not yet establish a binding coaching relationship.
2.2. Client Cooperation – The client commits to providing all information and coaching documents relevant to their leadership and organizational matters completely and truthfully, and to inform CoachElitePath about all relevant developments regarding their coaching situation that could influence our services.
2.3. Service Scope – The specific service obligation arises from the individual coaching service contract. Unless expressly agreed otherwise, the services do not include specialized services that require external providers.
2.4. Coaching Communication – The client agrees to communication via email, telephone, and other electronic means, unless otherwise agreed in writing. CoachElitePath ensures professional communication according to Singapore coaching standards.

3. Fees and Coaching Billing

3.1. Fee Agreement – Unless otherwise agreed, fees are calculated based on the chosen coaching service package plus additional services and applicable taxes.
3.2. Service Deposit – CoachElitePath is entitled to request an appropriate deposit for reserving and providing coaching services. The initiation or continuation of services may be made dependent on payment of a deposit.
3.3. Invoicing – Invoicing is generally done monthly or according to agreed payment plans for coaching services. Invoices are to be settled within 14 days of the invoice date without deduction.
3.4. Additional Coaching Expenses – In addition to regular coaching service fees, necessary expenses such as assessment costs, training materials, external consultation costs, and coaching travel expenses may be billed separately.

4. Liability and Warranty

4.1. Liability Limitation for Coaching Services –

CoachElitePath is liable for damages only in cases of intent and gross negligence in the provision of coaching services.
Liability for slight negligence is limited to an amount of SGD 500,000 per damage case.
This liability limitation does not apply to personal injury or in cases of mandatory legal liability.
4.2. Limitation Period – Claims for damages against CoachElitePath expire within one year from the time when the client gained knowledge of the circumstances giving rise to the claim or should have gained such knowledge without gross negligence.

5. Coaching Confidentiality and Discretion

5.1. Confidentiality – CoachElitePath commits to strict confidentiality regarding all coaching information and professional data that become known during the professional relationship.
5.2. Reference Mention – The client agrees that CoachElitePath may name them or their coaching profile as a reference, unless expressly agreed otherwise. This does not include specific details about the client's coaching matters or internal leadership strategies.
5.3. Data Protection – The processing of personal and coaching-related data is carried out in accordance with our separate Privacy Policy, which is an essential part of these Terms and Conditions.

6. Termination of Coaching Relationship

6.1. Termination Right – The coaching relationship can be terminated by both the client and CoachElitePath with a notice period of 30 days, unless otherwise indicated in the coaching service contract. In case of significant changes in service requirements, a different notice period may be agreed.
6.2. Final Invoice – After termination of the coaching relationship, CoachElitePath creates a final invoice for coaching services and expenses not yet billed. Prepayments are credited according to our refund policy.

7. Refund Policy

CoachElitePath commits to fair and transparent billing practices for all coaching services. Our refund policy considers circumstances under which prepaid service offerings could not be utilized:

Initial Consultation Fee – For all coaching services, there is a non-refundable initial consultation fee of SGD 250 to cover preliminary assessment and administrative setup.
Service Cancellation by Client – For coaching service cancellations where administrative work has already begun, a proportional refund based on the percentage of completed work minus administrative fees is provided. For leadership assessment services, no refund is available once reports have been presented to the client.
Temporary Service Interruption – Clients can pause certain ongoing coaching services for a period of up to 2 months without completely terminating the contract, provided this is communicated in writing at least 14 days in advance. Monthly coaching service fees are reduced by 50% during this time.
Service Adjustments – Switching to a lower coaching service package may include an adjustment fee and requires a notice period of at least 30 days. Upgrades to more comprehensive coaching services can be made at any time without additional fees.
Service Interruptions – For coaching service interruptions caused by CoachElitePath that last longer than 48 hours, clients are entitled to a proportional fee waiver for the downtime plus an additional credit of 10% of the monthly service fee as compensation.
Force Majeure – For interruptions due to force majeure (natural disasters, pandemics, strikes, etc.), CoachElitePath will endeavor to find alternative coaching solutions without being obligated to provide refunds.

All refund requests must be submitted in writing to billing@coachelitepath.com. Processing of refunds typically takes 5-7 business days from the date of the approved request.

8. Compliance and Coaching Ethics

8.1. Coaching Ethics – CoachElitePath commits to compliance with all applicable regulations in the field of business coaching and leadership development services for clients. The client agrees to cooperate in necessary verification measures and provide required coaching information and documents, if applicable.
8.2. Conflicts of Interest – CoachElitePath reserves the right to decline or terminate coaching relationships if conflicts of interest exist or arise during the professional relationship that could impair the quality of our coaching services.

9. Legal Provisions

9.1. Applicable Law – The coaching relationship and all related claims are subject exclusively to Singapore law.
9.2. Jurisdiction – Jurisdiction for all disputes arising from or in connection with the coaching relationship is, insofar as legally permissible, Singapore.
9.3. Severability Clause – Should individual provisions of these Terms and Conditions be or become invalid, the validity of the remaining provisions remains unaffected. Invalid provisions are replaced by those that come closest to the economic purpose.