Privacy Policy

1. Privacy Principles

At CoachElitePath, we understand the importance of protecting your personal and professional information and treat the protection of your data with the highest priority. This Privacy Policy informs you about the nature, scope, and purpose of the collection and use of personal data in connection with our business coaching and leadership development services for clients.

Our privacy practices fully comply with Singapore data protection laws, including the Personal Data Protection Act (PDPA), as well as the European General Data Protection Regulation (GDPR), where applicable. As a business coaching service provider, we place particular emphasis on compliance with these regulations and the protection of sensitive professional information of our clients.

2. Data Collection and Processing

In our business coaching company, we collect and process personal data exclusively for specific purposes related to the provision of our coaching, leadership development, and organizational transformation services, client support, and fulfillment of our contractual obligations. This includes:

2.1. Professional data that you provide to us:

Contact and professional information such as name, address, phone number, email address, and career credentials
Information about your coaching objectives, leadership goals, and organizational needs
Coaching communication such as email correspondence, service requests, and consultation sessions
Documentation and coaching records required for the provision of our services

2.2. Automatically collected system data:

Access data when visiting our website such as IP address, browser type, and operating system
Date and time of access as well as pages visited
Information about your interaction with our digital platforms and service applications

2.3. Cookies and Tracking Technologies: On our website, we use only technically necessary cookies and security-relevant tracking technologies. Optionally, you can consent to the use of analytical cookies that help us improve our coaching services. You can adjust your cookie settings at any time.

3. Purposes of Data Processing

We process your personal and professional data for the following purposes:

Business Coaching and Leadership Development Services – To provide high-quality coaching programs, organizational analysis services, and leadership support
Service Processing – To ensure efficient and professional handling of your coaching matters
Coaching Communication – For efficient correspondence with you, your professional contacts, and relevant service providers
Service Management – For billing our services, project management, and administrative purposes
Client Support – To ensure optimal service quality and client-oriented professional relationship

4. Legal Bases for Processing

The processing of your data is based on the following legal grounds:

Fulfillment of coaching service contracts and implementation of pre-contractual measures (Art. 6 para. 1 lit. b GDPR)
Compliance with legal obligations, particularly coaching regulations for business services (Art. 6 para. 1 lit. c GDPR)
Protection of our legitimate interests such as quality assurance or service optimization (Art. 6 para. 1 lit. f GDPR)
Your explicit consent, for example for extended service offerings or newsletters (Art. 6 para. 1 lit. a GDPR)

5. Data Sharing with Third Parties

Your coaching data will only be shared with third parties in the following necessary cases:

Authorities and Offices – When legally required or necessary for official document processing
External Coaching Partners – Such as organizational psychologists, training institutions, or other experts when required for comprehensive coaching solutions
IT Service Providers – Who work under strict data protection conditions and ensure the secure operation of our coaching systems
Coaching Correspondence – For proper handling of your coaching communication and document management

As a business coaching service provider, we are subject to strict confidentiality obligations and treat your coaching information with utmost discretion and professionalism.

6. Data Security and Protection Measures

We implement comprehensive technical and organizational measures to protect your coaching data. This includes access restrictions, encryption according to latest standards, regular security audits, and training of our employees in data protection and coaching confidentiality matters.

For sensitive coaching information and professional documents, additional security measures are implemented, including physical security of coaching facilities and digital backup systems. However, completely secure data transmission over the internet cannot be guaranteed, which is why we also offer secure alternative communication channels for particularly sensitive coaching information.

7. Data Retention and Deletion

We store your coaching data only as long as necessary for the provision of our coaching services and in accordance with legal retention periods:

Coaching records and client files are retained according to business and tax regulations (typically 10 years).
Communication data is retained for the duration of the professional relationship and potentially beyond according to legal requirements.
Coaching correspondence and professional documents are retained according to legal requirements for coaching records.
Project documentation and service records are retained for appropriate periods to ensure service quality.

After the legal retention periods expire, your data will be securely and irrevocably deleted or anonymized, with special care taken for the destruction of physical documents.

8. Your Rights as a Coaching Client

As a data subject or coaching client, you have the following rights:

Information about the personal data stored about you or your coaching profile
Correction of incorrect or incomplete coaching data
Deletion of your data, subject to legal retention periods or legitimate coaching interests
Restriction of Processing under certain coaching circumstances
Data Portability in a structured, commonly used, and machine-readable format
Objection to Processing based on your particular coaching situation

Please direct requests to exercise your rights to privacy@coachelitepath.com or use our professional contact form.

9. International Data Transfer

As a coaching service provider with international clients, we are also subject to the European General Data Protection Regulation (GDPR) in certain cases. In this context, we observe the following specific principles:

Coaching Data Minimization – We collect only the coaching-related data that is absolutely necessary for our coaching services.
International Coaching Data Transfer – When transferring coaching-related data to countries outside the EU/EEA, we ensure that appropriate safeguards according to Art. 44 ff. GDPR are maintained.
Coaching Impact Assessment – For processing operations that could pose special risks to coaching rights, we conduct a data protection impact assessment in advance.
Coaching Accountability – We document our data protection measures and can demonstrate our compliance with the regulations.

As an EU coaching client, you also have the right to lodge a complaint with a European data protection supervisory authority if you believe that the processing of your coaching-related data violates the GDPR.

10. Updating the Privacy Policy

This Privacy Policy is regularly reviewed and updated when legal or factual changes in our coaching services require it. The current version is always available on our professional website. We will inform you of significant changes through appropriate professional communication channels.

Continued use of our coaching services after an update is considered consent to the changed Privacy Policy.

As a business coaching service provider, the trustworthy and legally compliant processing of your coaching data is particularly important to us, as we work with sensitive coaching information and professional documents. We are available to you at any time for questions.